Tailorable system designed to satisfy the requirements of B2B businesses.
Handle large volumes of customer inquiries.
Potent sorting tools to find the information you require.
Utilize the software we have personally employed for over 8 years.
Collaborate from any location and address issues in a single space.
Control access through customized permissions.
Enable your clients to submit ticket requests.
Manage ticket priorities so your team understands what to address first.
Set statuses to inform both you and your clients about the progress towards task completion.
Photos or videos can be effortlessly attached to tickets for a clearer comprehension of client problems.
Attach crucial documents or contracts to tickets, circumventing the use of email.
Utilize 'Live Chat' to converse with your clients in a single location.
Employ our ticketing system to negate the necessity for emails.
Incorporate an FAQ section for your clients to diminish frequent inquiries.
Experiment with 'Secret Chat', which appends comments to a ticket unbeknownst to the client.
Generate requests for clients so they can track progress.
Incorporate various departments into the Service Desk.
Assign distinct permissions to various departments and individuals.
Enable all international offices and employees to collaborate in a single space.
